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| Insurance Adjusters,
Examiners, and Investigators |
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| Employment Increase: |
49% |
| People In Field: |
220,000 |
| Average Salary: |
$21,840 |
| Qualifications: |
High School, Associate Degree |
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Nature of the Work:
Handling complaints, interpreting and explaining
policies or regulations, resolving billing disputes, collecting
delinquent accounts, and determining eligibility for government
assistance are examples of everyday situations that
organizations must deal with smoothly and efficiently in order to
maintain good relations with customers and clients. Organizations
like insurance companies, department stores, banks, and
government social services agencies employ adjusters and
investigators to act as intermediaries with the public in these kinds
of situations.
Training, Other Qualifications, and Advancement:
Most companies prefer to hire college graduates for
claim representative positions. Persons may be hired without
college training, however, if they have specialized experience. For
example, persons with knowledge of automobile mechanics
may qualify as material damage adjusters and those with
extensive clerical experience might be hired as inside adjusters.
Job Outlook:
Overall employment of adjusters, investigators, and
collectors is expected to grow about as fast as the average for
all occupations through the year 2005. It is estimated that
there will be nearly 220,000 adjusters, investigators, and
collectors by 2005. Most job openings will result from the need
to replace workers who transfer to other occupations or leave
the labor force.
Sources of Additional Information:
General information about careers as a claim representative or an
insurance processing clerk is available from the home offices of
many life and property and liability insurance companies.
Information about career opportunities in these
occupations may be obtained from:
Insurance Information Institute
110 William St.
New York, NY 10038.
Information about licensing requirements for claim adjusters may
be obtained from the department of insurance in each state.
For more information on claim representatives, contact:
Alliance of American Insurers
1501 Woodfield Rd., Suite 400 West
Schaumburg, IL 60173-4980
For information about public insurance adjusting and independent
insurance adjusting, contact respectively:
Insurance Institute of America
720 Providence Rd.
PO Box 3016
Malvern, PA 19355-0716
National Association of Independent Insurance Adjusters
300 West Washington St., Room 845
Chicago, IL 60606
Information on the Associate, Life and Health
Claims (ALHC) and the Fellow, Life Management Institute
(FLMI) designations can be obtained from:
Life Office Management Association
5770 Powers Ferry Rd.
Atlanta, GA 30327-4308
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