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| Hotel and Motel Desk Clerks |
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| Employment Increase: |
41% |
| People In Field: |
172,000 |
| Average Salary: |
$13,650 |
| Qualifications: |
High School |
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Nature of the Work:
Hotel and motel desk clerks perform a variety of
services for guests of hotels, motels, and other lodging
establishments. They may register guests and assign rooms, using
personal computers. They answer questions about services,
checkout times, the local community, and other matters in their
public relations capacity. In assigning rooms, they consider
their guests' preferences while trying to maximize
the establishment's revenues. They keep records of room
assignments so they can advise housekeepers, telephone
operators, and maintenance workers that rooms are occupied, and
they collect payment. Desk clerks are always in the public eye
and, through their attitude and behavior, greatly influence
the public's impressions and the establishment's reputation.
Training, Other Qualifications, and Advancement:
Although hiring requirements vary, a high school
diploma or its equivalent often is required. However, not all jobs
require a high school diploma. Some high school and
college students work part time as clerks outside of school hours.
Job Outlook:
Job opportunities for hotel and motel desk clerks
should be relatively good because turnover is very high. Each
year thousands of workers transfer to other occupations that
offer better pay and advancement opportunities, and many
more leave work altogether to assume family responsibilities,
return to school, or for other reasons. Opportunities for
part-time work should continue to be plentiful because the front
desk must be staffed 24 hours a day.
Sources of Additional Information:
Information on careers in the lodging industry, as well
as information about professional development and
training programs, may be obtained from:
The Educational Institute of the American Hotel and Motel Association
PO Box 1240
East Lansing, MI 48826
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